Returns & Exchanges
At Branch Basics, we want you to be completely satisfied with your journey toward a non-toxic home. If our products aren't the right fit for you, we offer a 60-day money-back guarantee on all starter kits and individual cleaning essentials.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location, ensuring all bottles are securely sealed to prevent leaks during transit.
Receive Your Refund
After our warehouse receives and inspects your return, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing